Resources

Frequently Asked Questions

What is EVV?

EVV (Electronic Visit Verification) is a DHS-required system used to record caregiver services and ensure compliance with state Medicaid rules.

What does EVV capture?

• Type of service
• Client receiving care
• Date of service
• Location of service
• Caregiver providing service
• Start and end time

Why are we using EVV?

DHS requires EVV for Medicaid services to improve accuracy, compliance, and timely caregiver payment.

Is my location tracked all the time?

No. Location is only recorded when clocking in and out.

What if I forget to clock in or out?

• Clock in/out as soon as possible
• Add a visit note explaining the time
• Submit a Daily Timesheet if needed

What if the app is not working?

• Restart the app
• Try again
• Use a Daily Timesheet if needed
• Contact the office if issues continue

What if I clock in or out at the wrong time or location?

• Add a visit note explaining the error
• Provide correct details if known
• Contact the office if unsure

Will I lose hours if there are mistakes?

No. Report issues promptly so we can correct and approve your time accurately.

What support is available?

We offer training, guides, videos, and office support.

Do I still need paper timecards?

No. EVV replaces paper timecards.